If you have recently had a parcel go missing, or needed to contact your virtual bank, as well as many other interactions, you may have experienced the world of AI driven virtual assistants, and whether your experience is good or bad… The DGT has jumped on the AI train and launched their own virtual assistant which promises to help with their procedures.
The DGT’s new virtual assistant is called María and was created using RAG (Retrieval-Augmented Generation) technology. This conversational assistant combines an advanced language model with a database of official documents converted into vector format.
This technology allows the assistant to first locate the most relevant texts when a user asks a question and, using that information as context, generate a clear response that complies with current regulations.
The new conversational assistant, María, is ready to provide information on various procedures such as renewing a driver’s licence, paying fines, or registering a vehicle.
The great advantage of this system is that it saves you the hassle of searching for information through menus or traditional searches. You ask María, and the DGT answers. In theory!
The disadvantage is that an opportunity has so far ben missed, in that Maria only reads and responds in Spanish, which is a fair enough response in traditional operations, but a lot easier to do when implementing the use of AI.
None the less, you can use a translator, such as Google or Microsoft, or others, to assist you.
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