More than thirty of the services provided by the DGT can be performed by telephone, internet, or mobile application.
As a result of the Covid crisis, the DGT has accelerated the digitisation of its services, making more than thirty services available online without having to make an appointment or go in person to the provincial Traffic headquarters.
This drive for digitisation is a commitment by the DGT to offer citizens another way of communicating with the administration, in a more comfortable, faster way, and with the same guarantees as if it were done in person.
Although the Electronic Headquarters of the DGT began its journey at the end of last year with the inclusion of some administrative management, the Coronavirus has been a particularly important driver in accelerating the digitisation of many other services.
According to Miguel Martín, IT Manager of the DGT, the Electronic Office pursues a triple objective: “to better organize the information on the procedures that can be carried out digitally with the DGT, secondly to offer personalised information and services through the my DGT section, and thirdly to improve the accessibility and usability of the Headquarters to make the user experience more pleasant”.
In the Electronic Office you can find everything related to a holder’s driving licence or vehicle: request a duplicate of the licence, a temporary withdrawal, the payment of a fine or consult important information related to the DGT.
The Headquarters is accessible in all the official languages of the Spanish State, Catalan, Basque and Galician, and also in German, English and French.
According to Martin, “the objective is that by next year, practically all of our procedures do not require face-to-face travel, especially those with the greatest volume and impact.”
DGT PROCEDURES WITHOUT LEAVING HOME
Some of the procedures available via the online service are:
Transfers (change of ownership)
Vehicle report
Usual driver communication
Temporary withdrawal Notification of Vehicle registration temporarily deregistered sale
Vehicles
Final discharge
CAT Authorized Centres (scrap yards)
Ordinary registration and green plates
Duplicate vehicle documentation
Change of tax address
Regarding the procedures related to the driving licence, the DGT also offers the possibility of carrying them out or presenting them without going to the headquarters.
Points query
Duplicate due to loss, theft
Permise internacional
Recovery courses
Points
Driving licence
Points certificate
Renewal
The Electronic Office also offers the possibility of consulting the driving licence exam note -the same afternoon of the theoretical exam and the next day, if it is the practical or theoretical exam carried out on paper- and the environmental badge that corresponds to our vehicle. The latter is the most common query with 21 million queries made.
Appointment Request
Other formalities
Registration of powers of attorney
Consult Environmental badges
Distinctive acquisition
You can access the electronic office at dgt.es, or via the official app miDGT available in the app store.
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